EMBROIDERED SUIT

-Coffee Color
-Stitched Article
-2 piece

Size & Fit:
-Model height is 5'6.
-Model is wearing XS size.

SHIPPING

We have made every effort to display the colors of our products on the website as accurately as possible. However, please note that the color and design of a product may vary slightly from its actual appearance due to different device screen settings, lighting conditions, slight differences in product finishes over time, size, and other factors.

How Long Will The Order Take To Arrive?

• Orders within Dhaka City are expected to be delivered within 3–5 days.
• Orders outside Dhaka City are expected to be delivered within 7–10 days.
• Delivery is available only to addresses within Bangladesh. We do not ship orders outside Bangladesh.

Which Courier Will Deliver The Order?

The courier service may vary depending on the delivery location and shipment requirements. Once your order has been dispatched, you will receive the relevant delivery and tracking information.

What Happens If I'm Not At Home When The Order Is Delivered?

For Cash on Delivery (COD) orders, if you are unavailable at the time of delivery, the courier will contact you to arrange another delivery attempt.

For prepaid orders, if you are unavailable, the courier may deliver the order to a responsible individual available at the delivery location, and delivery to such individual shall be deemed to be delivery to the Customer.

Exchange, Return & Refund Policy

In this Policy, “ETHNC Bangladesh”, “we” and “us” refer to Renaissance Decor Limited (“RDL”), the authorised franchisee of the ETHNC brand in Bangladesh. This Policy applies to purchases made at ETHNC stores in Bangladesh and through the official ETHNC Bangladesh website. 

In-Store Purchases

• All purchases are non-returnable and non-refundable, except as set out under “Refunds for Cancelled and Undelivered Orders or Remedy for Defective Orders” below or as required by applicable law.
• Exchanges are accepted within 7 days of the purchase date with the original invoice, money receipt, or digital receipt.
• Products must be unused, unwashed, unworn, undamaged, and in their original condition, with all tags, labels, and packaging intact.
• Products may only be exchanged for an item of equal or higher value. Customers must pay any price difference.
• The exchange value will be based on the purchase price stated on the original invoice, money receipt, or digital receipt.
• Only one (1) exchange is permitted per purchased item.
• Accessories, footwear, perfumes, undergarments and jewellery are not eligible for exchange.
• Exchange is subject to stock availability.
• Products purchased in-store cannot be exchanged or returned through the website.

Lost Receipt

All in-store purchases are recorded against the Customer’s phone number.

If the original invoice or order confirmation is lost, the Customer may visit any ETHNC Bangladesh store with the purchased item and provide the phone number used to receive the receipt at the time of purchase.

Upon successful verification of the purchase in our system, the Customer may proceed with an exchange, subject to the terms and conditions of this Exchange, Return & Refund Policy.

ONLINE PURCHASES

General Policy

• Exchanges are accepted within 7 days of the delivery date.
• Products purchased online may only be exchanged in-store at an ETHNC Bangladesh store.
• Products must be unused, unwashed, unworn, undamaged, and in their original condition, with all tags, labels, and packaging intact.
• The original invoice, money receipt, or digital receipt must be presented.
• Products may only be exchanged for an item of equal or higher value. Customers must pay any price difference.
• The exchange value will be based on the purchase price stated on the original invoice, money receipt, or digital receipt.
• Only one (1) exchange is permitted per purchased item.
• Exchange is subject to stock availability.
• Accessories, footwear, perfumes, undergarments and jewellery are not eligible for exchange.

Cash on Delivery (COD) Orders

Return

• Returns are allowed at the time of delivery only if the Customer requests the return before making payment to the courier.
• Once the delivery has been accepted and payment has been made, returns will not be allowed.

Refund

• Refunds are not permitted, except as set out under “Refunds for Cancelled and Undelivered Orders or Remedy for Defective Orders” below.

Exchange

• Exchanges are accepted within 7 days of the delivery date.
• Products may only be exchanged in store at an ETHNC Bangladesh store and are subject to the Exchange Eligibility requirements of this policy.

Prepaid Orders

Return

• Returns are not allowed for prepaid orders.

Refund

• Refunds are not permitted, except as set out under “Refunds for Cancelled and Undelivered Orders or Remedy for Defective Orders” below.

Exchange

• Exchanges are accepted within 7 days of the delivery date.
• Products may only be exchanged in store at an ETHNC Bangladesh store and are subject to the Exchange Eligibility requirements of this policy.

PRODUCT VERIFICATION UPON DELIVERY

Customers are requested to inspect their products upon delivery in the presence of the delivery representative, including:

• Size
• Color
• Style
• Quantity
• Any visible damage

If any discrepancy, defect, damage, or incorrect product is identified, the Customer should follow the procedure below. 

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If a customer receives a product that is damaged, defective, incorrect in size, style, color or quantity, or otherwise does not match the order details, the issue must be reported to ETHNC Bangladesh within 48 hours of delivery or, for defects that could not reasonably have been identified on inspection at delivery, within 7 days of delivery.

The Customer may submit the
complaint through either: 

WhatsApp: +8801332523880

Email: support@rdl.com.bd

The complaint must include the relevant order details and sufficient supporting evidence in the form of photos and/or videos.

Product Return & Quality Inspection

Once the complaint has been reviewed, the product must be returned to ETHNC Bangladesh for quality inspection through either of the following methods:

• Courier: The Customer may return the product through a courier designated and facilitated by ETHNC Bangladesh; or
• In-Store: The Customer may bring the product to an ETHNC Bangladesh store for quality inspection.

Once ETHNC Bangladesh receives the product, a quality inspection will be conducted to verify the reported issue and the condition of the product.

Resolution

Following verification and approval of the claim, ETHNC Bangladesh will arrange a replacement, exchange, or appropriate resolution at no additional cost to the Customer.

If the issue cannot reasonably be resolved through replacement or exchange and the inspection has been completed, a member of the ETHNC Support Team will communicate the next steps with the Customer. Where the claim is verified and a replacement or exchange is not available, the Customer will be entitled to a gift card or refund in accordance with “Refunds for Cancelled and Undelivered Orders or Remedy for Defective Orders” below.

Additional Condition for COD Orders

For Cash on Delivery orders, Customers are requested to inspect the product before accepting delivery and making payment.

If the product is visibly damaged, defective, incorrect, or does not match the order details at the time of delivery, the Customer should:

1. Refuse to accept the delivery and not make payment to the courier; and
2. If a replacement is required, report the issue to ETHNC Bangladesh within 48 hours with the relevant order details and supporting evidence.

Once a COD order has been accepted and payment has been completed, the order will be deemed accepted in its delivered condition. Returns and refunds will no longer be allowed, save for damaged, defective or incorrect items reported in accordance with this Policy. The Customer will remain eligible for an in-store exchange within 7 days of the delivery date, subject to the terms of this policy.

 REFUNDS FOR CANCELLED AND UNDELIVERED ORDERS OR REMEDY FOR DEFECTIVE ORDERS

• Where a prepaid order is cancelled by ETHNC Bangladesh (including due to stock unavailability, pricing error or technical issue), or is not delivered within the delivery timelines stated in this Policy, the full amount paid will be refunded to the original payment method within ten (10) days. Where the Customer so chooses, a gift card for the full amount paid may be issued instead of the refund.
• Where a product reported under “Damaged, Defective or Incorrect Items” is verified following quality inspection and cannot be replaced or exchanged, the Customer will be offered a gift card equal to the original purchase price, together with any delivery charges paid, redeemable at any ETHNC Bangladesh store. If the Customer does not accept the gift card, the purchase price and any delivery charges paid will be refunded to the original payment method within ten (10) days. 
• Refunds will be issued only to the original payment method used at the time of purchase; online purchases cannot be refunded in-store. The Customer will receive a confirmation once the refund has been processed. Refunds to cards or mobile financial service accounts may take additional time to reflect, depending on the Customer’s bank or payment provider.

EXCHANGE ELIGIBILITY

Products may be exchanged only if all of the following conditions are met:

• Customers wishing to exchange a product purchased in-store or online must visit any ETHNC Bangladesh store within 7 days of the purchase date for in-store purchases or within 7 days of the delivery date for online purchases.
• The product must be unused, unwashed, unworn, undamaged, and in its original condition, with all tags, labels, and packaging intact.
• The original invoice, money receipt, or digital receipt must be presented.
• Exchanges are allowed only for products of equal or higher value. Customers must pay any price difference.
• The exchange value will be based on the purchase price stated on the original invoice, money receipt, or digital receipt.
• Only one (1) exchange is permitted per purchased item.
• Accessories, footwear, perfumes, undergarments and jewellery are not eligible for exchange.

SALE PERIOD, DISCOUNT & PROMOTIONAL PURCHASES

• Products purchased during discounts, clearance sales, promotional offers, or special sale campaigns are not eligible for exchange. Only full-price products are eligible.
• When a storewide or category-wide sale campaign is launched during the exchange period, a previously purchased item may only be exchanged for the identical product in a different size, subject to stock availability.
• The original purchase price will remain applicable, and no exchange for another product, refund, or price adjustment resulting from the sale campaign will be allowed.

IMPORTANT NOTES

• Exchange is subject to stock availability.
• One (1) item of clothing may only be exchanged for one (1) other item of clothing, and meet all required exchange eligibility criteria. 
• Exchanges and returns must be made in Bangladesh. Products purchased from ETHNC stores or websites outside Bangladesh cannot be exchanged, returned or refunded in Bangladesh, and products purchased in Bangladesh cannot be exchanged, returned or refunded outside Bangladesh.
• Products purchased using gift cards or coupons are subject to the provisions of this Policy applicable to the channel (in-store or online) through which they were purchased, unless otherwise stated.
• Please note that images of each product’s color and design may vary slightly from the actual product’s color and design due to different device screen settings, lighting in the installation location, slight differences in product finishes over time, size, and other factors.
• ETHNC Bangladesh reserves theright to cancel or edit an order due to stock unavailability, payment failure, pricing errors, technical issues, or any other administrative errors. Where a cancelled order has been prepaid, the amount paid will be refunded in full in accordance with this Policy.