See Our Most Frequently Asked Questions Below
Where is the ETHNC store located?
Where is the ETHNC store located?
Centrepoint Shopping Mall, Level-2, Shop-D2, Dhaka-Mymensingh Highway Road, Kurmitola, Dhaka-1229
What should I do if I lose my receipt?
What should I do if I lose my receipt?
Your receipt is tagged to the phone number you provide to the cashier during checkout. Please request the supervisor-in-charge to check your phone number if you need to reference your order.
What should I do if there is an issue with my item?
What should I do if there is an issue with my item?
Reach out to the ETHNC Bangladesh support team by calling: +8801332523880 or emailing: support@rdl.com.bd
How can I track my online order?
How can I track my online order?
Once your delivery has been handed over to Steadfast, you will receive a tracking link directly from them to the phone number inputted at the time of ordering.
How long will my order take to arrive?
How long will my order take to arrive?
Inside Dhaka: 3–5 days. Outside Dhaka: 7–10 days.
Can I exchange an item purchased online at the store?
Can I exchange an item purchased online at the store?
Yes. All exchanges must happen in-store within 7 days of delivery. Returns and refunds are available only in the limited cases set out in our Exchange, Return & Refund Policy.
What payment methods do you accept?
What payment methods do you accept?
In-store: Debit or Credit card (VISA, AMEX, Mastercard), bKash, or Cash. Online: prepaid through SSLCommerz, or Cash on Delivery.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
All prepaid orders are final unless cancelled by ETHNC Bangladesh, in which case you will receive a full refund in accordance with our Exchange, Return & Refund Policy. If the order is COD, you may connect with our customer support team or reject the order at the time of delivery.
How do I know which size to order?
How do I know which size to order?
There is a size guide for each of our products once you click it. You may measure and order or visit our store to try it on.
How can I contact ETHNC customer support?
How can I contact ETHNC customer support?
Reach out to the ETHNC Bangladesh support team by calling: +8801332523880 or emailing: support@rdl.com.bd
What are your store opening hours?
What are your store opening hours?
Our store hours are 11am to 8pm as per the Centrepoint Mall opening hours.
Do you deliver across Bangladesh?
Do you deliver across Bangladesh?
We offer Bangladesh-wide delivery.
Are the same products available online and in-store?
Are the same products available online and in-store?
Product selection will vary based on availability in-store and online.