We collect personal information that you provide to us, including contact information such as your name, email address, phone number, and other relevant details, as well as billing, payment and shipping information, such as your billing and shipping address and information required to process your payment.

We take responsibility for the personal data that you provide to us when placing an order, using our website, or creating a personal profile.

We use the information we collect to fulfill our commitments to you and provide the services you expect. This may include processing and fulfilling orders, communicating with you about your purchases, managing your account, and sending you information and offers for marketing purposes.

In order to provide you with relevant offers and information, we may analyze your personal data.

We will retain your personal data only for as long as necessary to provide our services or for as long as required by applicable law. After this period, your personal data will be deleted in accordance with our applicable data-retention practices.

We may share your personal information between RDL, OSPL and OSPL’s group companies for the purposes of operating the website and the ETHNC business in Bangladesh, customer service, analytics and marketing. We may also share your personal information with third parties that perform services on our behalf or process authorized transactions, where necessary to provide our services to you.

The information shared with these service providers for the performance of services on our behalf is protected through applicable contractual arrangements and may not be used or shared for unauthorized purposes.

Your personal information may be transferred to, stored and processed in countries outside Bangladesh, including the United Arab Emirates and Pakistan, where OSPL and its group companies are located. Where we do so, we will take appropriate measures to protect your personal information in accordance with applicable law.

If the operation of the ETHNC business in Bangladesh, or of this website, is transferred to another entity (including OSPL or a successor), your personal information may be transferred to that entity, which will continue to use it in accordance with this Privacy Policy.

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. The website is not intended for use by persons under 18 years of age without the involvement of a parent or guardian.

When creating an account on the ETHNC website, you may be required to create a personal password. You will be required to use your chosen password for future access to your account.

You are responsible for maintaining the confidentiality of your account and password, restricting unauthorized access to your account, and accepting responsibility for activities that occur under your account or password.

You have the right to request access to the personal data that we may hold or process about you.

You may also request that we correct any incorrect, incomplete, or irrelevant information contained in your personal data.

At any stage, you may ask us to stop using your personal data for direct marketing purposes.

To exercise any of these rights, or for any privacy-related query, please contact us at support@rdl.com.bd.

Acceptance of cookies is not a requirement for visiting the website.

A cookie is a small text file that is saved to your computer or mobile device and retrieved during subsequent visits.

We use cookies to enhance and simplify your experience on the ETHNC website.

We may use cookies and similar technologies, including analytics and advertising tools provided by third parties, to understand how the website is used and to show you relevant ETHNC advertising. Information collected through such tools may be shared with those third-party providers.

There are two types of cookies: permanent cookies and temporary cookies (session cookies). Permanent cookies may be stored on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session.

We may use permanent cookies to store your preferences and details.

We use session cookies for website functions such as product filtering and checking whether you are logged into your account. You can erase or manage cookies on your computer or mobile device through your browser settings.

We may amend this Privacy Policy at any time by posting the amended terms on the website.

As our business, services and technologies develop, we may implement new technologies or features to improve the services we provide. As a result, the terms of this Privacy Policy may also change from time to time.